Whats the expected length of the maintenance period? Kasper had premier seats for a June weekend rivalry series those are the types of tickets that season ticket holders bank on using or reselling. Use the moment to try to keep some of those visitors engaged. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. Isitdownrightnow.com is not affiliated with or endorsed by the services monitored on this web site. 2012-2023 isitdownrightnow.com | Privacy Policy | Contact | Do Not Sell My Personal Information. Kudos to MLB franchises and their customer service for that. Just took it down until they fix their Anti-fan app update. Last checked 6 hours 56 mins ago. Its important for the long-term reliability of your service that ops teams and system administrators feel confident and empowered about announcing maintenance activities. Stubhub on going Maintenance Issues : r/stubhub - Reddit Your ticket out https://www.stubhub.com Twitter / Instagram: @StubHub Snapchat: stubhub We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. If the site is up . Has anyone been able to list in tickets since the maintenance occurred? This makes it one of the most popular finance services monitored on our platform. Rapidly is not a timeframe. Many maintenance announcements are written in a robotic, bland tone, perhaps with the thinking that it makes the message sound more important or official. SELECT value FROM tblconfiguration WHERE setting = 'version'"; iii) If the database is from a newer version than the PHP . See terms at draftkings.com/sportsbook. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Confused visitors can turn into angry social media blast enemies really quickly. 1 . The silly copy and full-screen illustration seem very non-Googly today. It is common for some problems to be reported throughout the day. Odds and lines subject to change. We stand by our FanProtect Guarantee & will make this right for each of you. I have been a @StubHub affiliate for 10 years. But like we mentioned earlier, sometimes outages start with routine maintenance. All Rights Reserved. I wanted to created this thread to ask some questions and offer some tips for what I am doing. Get stories about tech and teams in your inbox. Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage. A White Sox weekend plan holder messaged me to say he couldnt list tickets for last Friday or Saturday at all. It may seem as if StubHub is hatching some evil plan, but far more likely it is the servers that get bogged by so many peoplebuying tickets, who then sell them on StubHub. The holding company that owns Viagogo and bought StubHub last year is called Pugnacious LLC. If not, will there be degraded performance or functionality to affected services? It basically bumped tickets to the top where the list price on StubHub had the biggest gap with face value. The overall effect is a great maintenance announcement. A small percentage? Work-from-home tips and ideas, from our team to yours. It tells the visitor that the site theyre trying to reach is temporarily unavailable because the team behind the scenes is doing some work. He wasnt really planning on pursuing anything further. This will give you a scope of impact, which will guide your entire strategy. Even if the app comes back for the purposes of buying a ticket, Im not sure its as useful given what theyve eliminated. But if you must take your site offline, a clear and well-designed maintenance page can turn around a bad experience. Not only did you manage to cost me in non-delivery of tickets but youre implying to buyers that the sellers are messing you about? Welcome to StubHub Support StubHub; Solution home Knowledge base. However, you can't replace the fuel line in the car while it's running - liken fuel to data; you don't want to lose . For Windows - (Start > Command Prompt > type "ipconfig /flushdns" and hit enter). Sometimes you need to take a site offline for routine maintenance or upgrades. I have been a @StubHub affiliate for 10 years. And to be clear, the Cardinals and staff at Busch Stadium took care of Lisa and ensured she got a great seat, but really, this should not be on the generosity and/or additional seating capacity of individual teams. When your users subscribe to your status page, they get notified via email, SMS or Slack automatically when there is an error or maintenance period on your app. While its not certain his tickets would have sold in the next 24 hours, I understood why he was miffed that potential buyers didnt even see his inventory. Additionally, the update seemed to have eliminated information like seat numbers. Apple is known for putting up a page like this when theyre in the midst of one of their famous product launch events. Plus provide a spot for others to ask questions. StubHub - Facebook (If youre unsure of how to answer, ask how detrimental the outage would be for folks ability to get work done. The goal of a planned maintenance announcement should be to get the right people informed and confident about the upcoming maintenance. Eligibility restrictions apply. Good strategies for downtime arent just about servers overloading and catching fire. Heres a great example of Heroku announcing status to Twitter followers. web server - "Site Down for Maintenance" what kind of maintenance work Marcus Stroman was excellent again in this 7-1 win. Account and Settings. Regarding season ticket holders, a StubHub spokesperson responded: We regret the issues that these loyal season-ticket-holding-users have experienced as a result of the technology upgrade and understand their frustrations. StubHub sent out an email that removed all MLB listed games from June 6-9 due to "maintenance": . These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. So I kept digging to see if I could find out what could have possibly gone so wrong. Also, @StubHub you have the most annoying hold music - fix that after you fix your app! The long and short of it is, you have to scroll passed a few hundred bleacher/row one seats to get to the real deals here, and there are fewer of them, given the number of seats with no row information at all. Is Stubhub community down? : stubhub - Reddit What services will and will not be impacted, How to follow up with questions or concerns, Specifically when the maintenance window is scheduled for (broken out from other text so its easy to find and read), Tailor your announcement strategy to match that impact. For small updates with no expected impact on users, one announcement message is usually enough. Error pages surface when a visitor is able to locate the server, but not the specific destination. Whats a credit default swap? Eligibility restrictions apply. Gambling Problem? Before anything else, you should be able to clearly answer all of these questions. Social media messages and in-app banners are also popular. If stubhub.com is not connecting or not working right now for you then try its alternatives. Just took it down until they fix their Anti-fan app update. . New StubHub owner Viagogo faces big financial questions with no easy 21+ (18+ NH/WY). This is best done when you also link out to a Statuspage with more details, otherwise youll be taking up too much space on the users screen. A week after StubHub updated their app, significant problems continue and could last a few weeks, Cubs 7, Padres 1: The other split squad wins. That means you dont know if you will have vendors blocking your view of the field every 30 seconds or not. Event and Venue. You dont want updates so far in advance that users forget about them. To put it mildly, this statement only led me to more questions, which to their credit, StubHub answered, but first lets establish the problems to date. Statuspage is a tool where you can log each error and maintenance period and inform your users on the status of the resolution. I mean, how much demand could there possibly have been for yesterdays Orioles vs. Royals match-up in Kansas City? Your visitor has no way of knowing when your maintenance started, how far along you are, or what your definition of soon is. The team here does a great job making it clear exactly why theyre taking the services offline and whats in it for the user: added capacity, faster service, and better uptime. But they arent false. Over 10 million upcoming live sports events, concerts, theater . That is shameful, and Im not really sure how to use this app again in good conscience. About StubHub. Here's our guide to announcing scheduled maintenance, along with some examples from our friends who are doing it well. All rights reserved. Jun 11, 2022 11 Retweets 44 Quote Tweets 49 Likes Who can reply? Also fitting: Panda bears are Flickrs mascot, and show up all over their API documentation. I reached out to a StubHub spokesperson for some clarification on season ticket holders missing listings and how they were going to compensate ticket holders who trusted the official fan-to-fan marketplace of MLB to list their tickets for sale. Call (800) 327-5050 or visit gamblinghelpline.ma.org (MA), Call 877-8-HOPENY/text HOPENY (467369) (NY). 2. After the switch, you will enter the email address you use to access the community in order to reset your password. Your visitors shouldnt feel like they landed on a totally different site when they find your maintenance page. Product Marketing Manager. Downdetector only reports an incident when the number of problem reports is significantly higher than . From the initial development of a reputable online secondary market to what is happening today is unfathomable. page is trying to establish a connection with the stubhub.com domain name's web server to perform a network independent stubhub down or not test. In addition to having a static maintenance page, keep your users informed by linking your maintenance page to your Statuspage. If stubhub.com is actually down then you can resolve the issue by doing following: Post an inquiry at its forum, twitter or Facebook Page. The Saturday tickets hadnt sold. Your brand should extend into your maintenance page. I will be seeking other companies to sell and purchase tickets from. Stub hub maintenance - StubHub Community Three up, three down: A look at the Cubs, June 5 edition, Minor League Wrap: Smokies stop Lookouts, 5-4. To download the StubHub app, on a computer or mobile web browser: If you live outside of the US or Canada, you may need to update the settings on your phone to download the StubHub app: Did you find it helpful? Danielle is the author of this solution article. Odds and lines subject to change. Still haven't received them. Unfortunately, many teams dont take the right approach. Even if you ignore all the other advice and totally wing it, follow these three guidelines and youll be off to a good start: Blake Thorne If you have to take a site offline for planned maintenance, we recommend properly announcing ahead of time and making it clear: We recommend a tool like Statuspage for announcing scheduled maintenance and providing updates along the way. Last checked 1 hour 17 mins ago. Waves been retired for the better part of a decade now, so consider this an internet artifact. The point of the exercise is to get you thinking about the interruption from the users perspective. https://t.co/8uaJneN5GX. The benefit is that it creates a single place to manage and post your scheduled maintenance updates. Stub hub maintenance Topic options wpodell1 Stagehand Stub hub maintenance Just checked my Sunday tickets to the Dodgers at Oracle after the maintenance and see that price changed from $148 per ticket to $354 per ticket. I would feel more comfortable with listing any tickets if I know Stubhub is not going to hold my money indefinitely. On behalf of Boot Hill Casino & resort (KS). But you can certainly make a suggestion. Season ticket holders in particular seem to be having issues listing their tickets. Sometimes a maintenance page can help with objectives beyond announcing maintenance. 278 talking about this. Sara is the only person I can find who is writing abt this issue. My favorite filter, by far, in the old StubHub was sorting by value. Musicians can get sick and sporting events can get canceled. Danny and I discussed this at length on todays latest podcast episode. You can filter by row, but thats a bit of a fools errand as I explained above because row one isnt always the best. Last checked 1 day 2 hours ago. If youre buying tickets to take your dad to a game on Fathers Day, consider alternative resale platforms. This is irreparable damage. has been rated 21+ (18+ NH/WY). Of course the team at Flickr would find a great photo from their community for their maintenance page. But then she realized it wasnt just the seats for Fridays game that werent selling. Gambling Problem? As of this writing the statements Bleed Cubbie Blue has received from StubHub are the clearest statements Ive been able to find about what is going on with their site maintenance. and 3 users reviewed this website. Still nothing from @StubHub Find other ways to get your tickets folks. Its path is fascinating. Pelicans win 4th-straight. Reselling tickets bought on StubHub. I have seen numerous complaints about how horrid customer service has been in the last week since the issues arose. Maybe Fall Guys has taken a cue from the Legend of Zelda series or the countless other video games and properties that use owls to denote wise scholar, but I digress. Submit your comments about Stubhub.com service status or report an issue below to let others know that they aren't the only ones having trouble. In fact, it seems like MLB teams and banks have had to step in to help fans where StubHub has been unable to deliver on their promised inventory. When your users know when to expect a resolution, they wont need to open a ticket to ask for more information or worse, complain on social channels. Notice they have a dedicated Twitter account specifically for status updates and link out to their status page. JavaScript is required. Updating your default payment method to sell tickets. Work-from-home tips and ideas, from our team to yours. I try to edit the price and it does not change the price. StubHub outage and reported problems map | Downdetector Liken a single server to a running vehicle. We are changing the way you register and sign-in to the StubHub Community. Just drag the text your bookmarks bar : Down Right Now? Some listings include ticket information like the section and the row, other listings only mention the section. Giving away my two season tickets to tonights game (section 117). First understand the impact and let that guide you. 3. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Also, military time is the generally accepted approach here and was designed to avoid confusion in situations just like this. This announcement from DigitalOcean tells the customer exactly what they need to know with the right level of specificity. Why am I getting a blocked, forbidden or 403 error message? This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It's unbelievable to me that ticket agents at Busch knew nothing abt it. How do you make a memorable (but wholesome) broadcast gaffe? Not sure what to do. stubhub.com This could also . Whether youre running a public service on the web or an internal service for your team, announcing downtime is never easy. For details choose your operating system : If you can access a website at office or from a 3G network yet it's not working on your computer, it is a good idea to use an alternative DNS service other than your ISPs. Notice it looks less like a boilerplate announcement and more like a helpful letter from a real person. Whether they actually need this placeholder to update their site is up for debate. Consider what details theyll need to know and the most common sense way to explain them. I have done some variation of this move hundreds of times in the last few years. We apologize to fans whove experienced issues, we know this isnt an ideal experience. Yes This can be achieved by pressing CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.). They are not adequate for an app that is generally the direct line from MLB season ticket holders to the broader fan resale market. How you work is just as important as the work you're doing. It is our Cubs vs. Cardinals games. Does anyone have any experience or recommendations they could share about other ticket resale platforms? en The ToutApp update is less technical than DigitalOceans but still incredibly detailed and helplful. Even had their link in my bio to promote their service. There isnt a secret formula, but once youve reflected on these questions youll have a much sharper picture of the scope and impact of your maintenance period. Heres why its important to have a status page: Blake Thorne Just took it down until they fix their Anti-fan app update. StubHub does not guarantee that any tickets will sell on our website, but we can confirm that this issue has been fixed and will be getting back to servicing these customers to a higher standard than before. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. Additionally, I feel like its worth being explicit that while its obviously true that StubHub doesnt guarantee tickets will sell, I think its pretty egregious that a business that exists solely to facilitate these ticket sales believes they should bear no responsibility for site maintenance that eliminated and made useless large amounts of inventory from their users. Postponed or rescheduled events. Try adding stubhub.com into trusted sites' set. Portal Banner. While fun branding is always more exciting than a dull page, dont mince words or try to get too cute with your copy. Do you have an action that you are asking your users to take? Please enable JavaScript in your browser. For instructions choose your browser : A Domain Name System (DNS) allows a site IP address (192.168.x.x) to be identified with words (*.com) in order to be remembered more easily, like a phonebook for websites. The OP's question is totally loaded. That information is critically important to making an informed decision about where to sit in Wrigley Field due to the poles in the grandstand and well-known sightline issues at the aisles. Last checked 28 secs ago. A maintenance page is a temporary placeholder for times when a site or app needs to be taken offline for updates, backups or maintenance. Lisa reached out on Twitter after commenting on the unlikelihood of Cubs and Cardinals fans uniting, but it seems this StubHub mess has, indeed, made the impossible possible: Hell may freeze - I'm RT a Cubs fan! . Sorry we couldn't be helpful. We've sent more than 7,000 notifications to our users about Affirm incidents, providing transparency and peace of mind. Setting time windows is an important part of scheduling maintenance. Now, if you are able to access stubhub.com, be informed your security software is causing trouble. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. Server is up. Its great that MLB teams are stepping up where they can. SoundCloud helps musicians create and share work with their fans. User Agreement change notifications . Just checked my Sunday tickets to the Dodgers at Oracle after the maintenance and see that price changed from $148 per ticket to $354 per ticket. StubHub is the official fan-to-fan resale marketplace of MLB, so halting all ticket sales for four days was a red flag that something was seriously wrong. How does GAAP compliance work? Lets start with a caveat, after fielding a bunch of tweets from people like me, Danny and fans who were having quite the time listing their tickets yesterday (more on that in a second) StubHub sent out an email that removed all MLB listed games from June 6-9 due to maintenance: The MLB - StubHub mess Im referring to: pic.twitter.com/8Z5iQU9ppH. In general, anything longer than a week of advance notice will need a reminder closer to the actual downtime. #stubhub https://t.co/Wpll0zntWj. Its easy to drown your readers inminutiae with a maintenance update. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. Though you've already lost my business. If you turn off the vehicle, your 'server' is down. The above graph displays service status activity for Stubhub.com over the last 10 automatic checks. Your brand should extend into your maintenance page. Server is down. Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. If stubhub.com isn't working, try communicating over the issues with them, directly. Another quirk to the Wave nostalgia is this maintenance page. Scott received an email intended for the person hed tried to deliver a ticket to that claimed he never delivered the ticket. Thanks so much, @Cardinals for the special treatment in light of StubHub royally screwing up. pic.twitter.com/w53FYi2cPM. Last checked 56 secs ago. What problem are you having with Stubhub? A week after StubHub updated their app, significant problems continue Sometimes, events don't go off as planned. It is common for some problems to be reported throughout the day. Embedding an announcement in the app that will be impacted is another approach, and a great way to put the update in context. If you blow up your users inboxes every week with multiple announcements for every tiny update, your audience is going to start ignoring you. Buy and . This service is usually provided by your ISP. https://t.co/HVLJiAo4GW. StubHub has revamped its app, and it's awful - MSN That said, a number of fans just gave their tickets away or didnt use them, like this White Sox fan: I cant make the game tonight, and stubhub is acting the fool. Last checked 1 hour 55 mins ago. pic.twitter.com/sqyOCQHDaR. It appears to be. The phrase maintenance or down for maintenance should be really prominent somewhere. Heres our guide to announcing scheduled maintenance, along with some examples from our friends who are doing it well. Call StubHub support if you don't have your mobile ticket. Incident response: how to keep tech problems from becoming people problems, Stay code-connected with 12 new DevOps features, 5 tips for incident management when youre suddenly remote. Relatedly, but somehow even worse is the hit or miss lack of row information in some sections. Who can forget the fail whale. Weather can impact whether people want to be outside all day or not. Prices are set by sellers and may be above face value. Call (800) 327-5050 or visit gamblinghelpline.ma.org (MA), Call 877-8-HOPENY/text HOPENY (467369) (NY). The goal of a planned maintenance announcement should be to get the right people informed and confident about the upcoming maintenance. OpenDNS or Google Public DNS are both excellent and free public DNS services. If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537) (CO/IL/IN/LA/MD/MI/NJ/OH/PA/TN/WV/WY), 1-800-NEXT STEP (AZ), 1-800-522-4700 (KS/NH), 888-789-7777/visit ccpg.org (CT), 1-800-BETS OFF (IA), visit OPGR.org (OR), or 1-888-532-3500(VA).
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